Terms of Service

Last updated: March 2026

Welcome to KargoSL. By using our app, you agree to these Terms of Service. Please read them carefully before using the platform.

1. About KargoSL

KargoSL is a marketplace and delivery platform operating in Sierra Leone. We connect customers with local shops, street vendors, service providers, drivers and ride-share operators.

2. Eligibility

You must be at least 18 years old to use KargoSL. By creating an account, you confirm that you are 18 or older and that the information you provide is accurate.

3. Account Responsibilities

• You are responsible for keeping your account credentials secure
• You must provide accurate personal information
• You are responsible for all activity under your account
• You must notify us immediately of any unauthorized access

4. Orders & Delivery

When you place an order, you agree to pay the stated price including delivery fees. Delivery fees are calculated by distance and shown before you confirm.

5. Cancellations & Refunds

• Orders can be cancelled before a provider confirms them
• Shop owners are responsible for refunds on their products
• Disputes must be submitted within 48 hours of delivery

6. Delivery Confirmation

All deliveries require a 4-digit confirmation code. The customer receives the code and must share it with the driver to confirm receipt. This protects all parties.

7. Services & Bookings

When booking a service, you agree to arrive on time for your appointment. No-shows may result in a fee at the provider's discretion.

8. Prohibited Conduct

• Providing false information or impersonating others
• Using the platform for illegal activities
• Harassing or threatening providers, drivers or other users
• Attempting to circumvent our payment system
• Posting false reviews or ratings

9. Provider Terms

All providers must complete verification before going live. KargoSL charges a yearly listing fee per shop with no commission on sales.

10. Limitation of Liability

KargoSL is a platform connecting buyers and sellers. We are not liable for the quality of products or services provided by third-party vendors.

11. Governing Law

These Terms are governed by the laws of Sierra Leone.

12. Contact Us

legal@kargosl.com

KargoSL, Freetown, Sierra Leone